NEW! Enhanced Service Level Agreement (eSLAs)

We’re now offering better Service Level Agreements to our customers who need that extra bit of support and resolution when systems go down. 

At Field Solutions, we understand the critical need for businesses to maintain seamless connectivity, so our enhanced SLAs allow you to purchase more support on any of the NBN services we provide for you. This means that when you need help the most, you go to the front of the queue, which is exactly what you want when you need a problem sorted.

You now have the option to choose between four new eSLA levels, which provide nbn™ Australian-based dedicated specialists available 24/7 to support your business.

What’s the difference between each option?

It basically comes down to the hours of the day when your faults can be raised with nbn™, which we call the “Operational Period” and the maximum length of time you can expect a fault to be resolved once we’ve raised it with nbn™, which we call the “Rectification Time”.

nbn™ Service Level Agreements come with four different time periods and target rectification times, so you can choose which plan is right for you:

What’s the difference between each option?

It basically comes down to the hours of the day when your faults can be raised with nbn™, which we call the “Operational Period” and the maximum length of time you can expect a fault to be resolved once we’ve raised it with nbn™, which we call the “Rectification Time”.

nbn™ Service Level Agreements come with four different time periods and target rectification times, so you can choose which plan is right for you:

INFORMATION ABOUT PRICING

eSLA

Standard

TC4, Enhanced Fault Rectification Service - Business Service Pro

TC4, Enhanced Fault Rectification Service - Business Service Essentials

Operational period
8am-5pm business days
24/7
24/7
Rectification time
5pm next business day
4
12
Monthly Price
Starting from
included
Starting from
$59.95
Starting from
38.50
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Our Clients include

Field Solutions Group (FSG/ASX)