A few things you need to know …
Please continue using your current SIM card until you lose service with your current carrier (usually on a requested day). Then insert your new FSG SIM card. Your service should then become active on Optus.
If your handset is more than five years old and you haven’t recently run a software update, you may need to contact your current service provider for assistance to unlock your handset
You may need to change your APN settings.
NOTE: You will need to switch the device onto flight mode to register the change. Then access the internet through Safari.
We know that time is a precious commodity for all businesses, and the less you spend on managing your telecommunications, the better. Field Mobile is committed to ensuring timely and effective service through our finely tuned customer care program.
Field Mobile Customer Care – 1300 000 488 or firstname.lastname@example.org
Use this for basic account enquiries, billing issues, lost phones, general information, updating authorised person/s, alerts etc. Emails are responded to within 48 hours.
Mobile Technical Support – 1300 000 477
Use this for technical issues with your mobile service.
Samsung handset support – 1300 362 603
Use this for technical issues with your handset/s; phone set up, repairs and issues https://www.samsung.com/au/support/service-centre/
Apple handset support – 1300 321 456
Use this for technical issues with your handset/s; phone set up, repairs and issues https://support.apple.com/en-au/iphone/repair/service
We’re the reliable network reaching 98.5% of the Australian population and growing…